What should I do if my points balance seems incorrect?

First of all, check if the missing points are related to purchases that you’ve made less than 30 days ago.

The points will remain as Pending and become active after 30 days. Once they're added to your Points balance you can redeem them.

If you think there should be a different balance showing, drop us an email at hdsupport@tymit.com and we'll check it.