I need to raise a chargeback on a unsatisfied service, what can I do?

We really don’t like when our customers are met with these situations, but we're here to help you through it.

If you find the the service was not to your standard or the merchant is not reaching out to you in regard to a refund, please do get in contact with us and provide some information on the transaction, such as:

1. Merchant name
2. Transaction date
3. Transaction amount
4. Have you used this merchant before?
5. Is this a suspected fraudulent charge?

We will use this information to see if we can raise a dispute with the merchant via our VISA service and help you win your money back.