YOUR CARD AND PIN

My Card PIN

• How do I reset/change my PIN?
• Where can I view my PIN?

Card Issues

• My card has been lost or stolen, what do I do?
• How do I activate my card?
• Why is my card blocked?
• My card hasn’t arrived yet. What should I do?
• Does my card have an account number and sort code?
• How do I use my virtual card?

Apple Pay

• What is Apple Pay?
• How do I activate Apple Pay?
• How do I pay with Apple Pay?
• Where can I use Apple Pay?
• Which devices are compatible with Apple Pay?
• During set-up I have been prompted for a one-time passcode. Why?

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GooglePay

• What is Google Pay?
• Where can I use Google Pay?
• Which devices are compatible with Google Pay?
• How do I lock my card in Google Pay and my physical card?
• Do I need a mobile data or Wi-Fi connection to use Google Pay?
• How do I permanently remove my card from Google Wallet?

See all 13 articles