DISPUTES, FRAUD AND STAYING SAFE ONLINE

Disputes

• I need to raise a chargeback on a unsatisfied service, what can I do?
• I have a problem with a purchase from an Authorised Harley-Davidson® Dealer, what should I do?
• I already cancelled this subscription. Why am I still being charged?
• I don’t recognise this Amazon transaction. What should I do?

Visa Protection

• How are my online purchases secured with Visa?
• What is the benefit for consumers?
• Is my personal information safe and secure?
• Does this Visa service cost me anything?
• How will I know if my online purchase has this added layer of protection?
• I see the Visa logo when I’m going through the extra check. What’s this about?

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Scams

• Someone called me saying they were from Tymit. How do I know it's you?

Identity Theft

• I think I've been a victim of fraud, what do I do?
• How do I report fraud?
• What can I do if I’m a victim of credit card fraud?