What happens if I’m promised a refund but don’t receive it?

This can always be a frustrating process, and we understand that.

If this does happen to you, please contact us and let us know the transaction amount, the date you made the purchase, and the name of the merchant.

We’ll review if we have enough information to then raise this to our disputes experts! 

You can use in-app chat to contact us or by emailing hdsupport@tymit.com.