I closed my account. When will my credit report change?

If you're waiting for your credit report to change, this can take up to 8 weeks after the date your account is closed. This is because we send this information once a month to the credit reference agencies, who in turn have to update their own records.

If you've waited more than 8 weeks, you'll need to contact the credit report provider you are viewing your information from. They will contact us directly if they have any concerns.