BILLS AND PAYMENTS

Payments

• How do I pay my bill?
• Can I make a payment from an international bank account?
• Can I make minimum payments?
• Can I make part payments?
• Can I pay using another credit card?
• How do I know how much I owe every month?

See all 14 articles

Billing Dates

• What is my end-of-month bill?
• Can I change the bill date?
• When am I expected to pay my bill?
• What if I can’t pay my bill on the 7th?

Direct Debit

• Setting up Direct Debit
• When will my Direct Debit become active?
• When is my Direct Debit taken out?
• Why has my Direct Debit failed?
• I’ve had two payments taken on the same bill, why?
• How can I cancel my Direct Debit?

Billing Cycle

• What’s the 'billing cycle' and how do my bills work?
• How much of my end-of-month bill am I expected to pay?
• What are 'previous credits?'
• What do I do if my bill is incorrect?

General

• Where can I view my statement?
• What’s the difference between my 'bill' and my 'balance?'
• What does it mean when the bill 'closes' on my account?
• How do I pay my full balance, but keep my account open?
• Why do I have a late fee on my account?
• What is the unique reference number?